• [ ] Identify the most common questions These questions can be found from a variety of sources such as: 📍 your website’s feedback form, 📍 customer surveys, 📍 site-search data, 📍 emails, 📍 comments on your social media pages, 📍 product reviews 📍 competitors’ FAQ page. Collecting all questions and then figuring out what are the most commonly asked might take you some time, but making sure the FAQs are relevant to your target audience and match their real concerns can improve the user experience.

• [ ] Clear answers Do not provide any extra or unnecessary details that might distract a reader’s attention.

• [ ] Well-organized structure Categorize the questions.

• [ ] Keep your FAQ content up to date Regularly update the FAQ page design to ensure the content stays relevant and helpful to customers As your business is changing and customers will encounter new questions about your product or business operation.

Best design FAQ pages:

1. Lyft

1. Elementor

   

2. Airtable